This article contains steps on how to change Ticket Properties from a ticket detail page.
Watch a Feature Walkthrough 📽:
The ticket properties that can be changed from the ticket detail page are as follows:
- Ticket Status
- Assignee
- Category
- Due Date
- Priority
There are basically two ways in which these properties can be changed from a Ticket Detail Page.
From the Ticket Summary Bar:
- Change Ticket Status
- Change Ticket Assignee
- Change Ticket Priority
- Move the Ticket to a Different Category
- Change the Ticket Due Date
- Note: By clicking the icon shown below from the ticket summary bar, HappyFox allows you change the ticket Status, Priority , Assignee, and Due date from a single drop down menu.
From the Update Area
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Status,Assignee,Priority, and Due Date can be changed from the Update Box( Reply or Private Note).
Please note that you cannot perform a category change from the Update area.