Bulk actions are useful to support agents in cases where the agent will have to perform the same action on multiple incidents.
How to initiate bulk action over incidents?
- Once you choose more than one incident from the listing page the bulk editing action bar will be displayed on the top of the page.
- Also, you can also select all the incidents on a page by clicking on the checkbox next to the Queue title.
- Currently, the bulk editing actions that can be taken over incidents are as follows
- Change Priority
- Change Impact
- Change Urgency
- Send Mass Reply
- Delete
- Once a bulk action is triggered, the bulk update action will be initiated as a background process and a loader will be displayed on the app header.
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Clicking on the loader will display a popover to show the progress of the bulk update action.
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Depending on the number of incidents selected and properties that are getting updated the bulk action will take some time to complete.
Cancelling a bulk action
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You can also cancel a bulk update action from the app header > popover if required.
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Do note, canceling a bulk action will NOT REVERT the changes that have already been updated to the incidents.
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Once the bulk update is complete you will be notified with a banner message.