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Delete tickets

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Permanently remove a ticket from your HappyFox Help Desk account when it should not exist in your records, such as spam or a test ticket.

​​Before you begin​Your role needs the Delete tickets permission. An admin can turn this on from Manage > Roles & Permissions, opening the role, then enabling Delete tickets under the Ticket Level tab's Edit & delete ticket properties section. See Roles and permissions for more on managing roles.

​​Warning​Deleting a ticket is permanent. HappyFox cannot restore a deleted ticket, and everything attached to it, including replies, attachments, client notes, agent notes, and activity entries, is removed along with it. If you might need this information later, back it up first. See Back up or export of my helpdesk data.

Delete a ticket

  1. Log in to the staff portal.
  2. Open the ticket you want to delete.
  3. Click More Actions, then click Delete Ticket.
  4. Click Delete in the confirmation dialog to remove the ticket permanently.

HappyFox shows a confirmation, "Ticket has been deleted successfully," and returns you to your ticket list.

​​Note​HappyFox keeps a short record of the deletion. Open the ticket's direct URL, yourhelpdesk.happyfox.com/staff/ticket/<ticket number>, and you will see who deleted it and when, for example "Ticket #CS100005224 was permanently deleted by [email protected] on Aug 4, 2026, 10:02 AM."

Continue reading

How to delete tickets in bulk? › How to delete old tickets automatically? ›

 

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