Accessing the Recent Tickets section Add a related ticket Add Tags to a Ticket Advanced Queue Based Assignment Back up or export of my helpdesk data Bulk re-assign tickets to a different agent Change contact for multiple tickets Change Contact/Raise by of a Ticket Clone tickets Create, respond and modify tickets from Slack Delete Attachments in a Ticket Delete tickets File Attachments in Tickets 📎📑 Filling required-on-complete fields from ticket details page side bar Forward Ticket to recipients Merge Tickets More Actions Move tickets between Categories Perform Bulk Actions on Tickets Perform ticket level actions via email Pin Tickets 📌 Printing Tickets Quick Ticket Actions on Tickets Redirect emails sent to personal (or non-category) email IDs Reopen closed tickets on customer reply (without using Smart Rule) Send Notifications to agents through @mentions Setting Due Date on a ticket Split Ticket Subscribing to updates on a ticket