Integrating HappyFox with Slack through Zapier
To integrate HappyFox and Slack through Zapier, you'll need an account with [Zapier][1]. Click [here to sign up][2] for one if you haven't yet. > Applicable on all pricing plans. **Heads up ❇️!** Check out HappyFox's native slack integration [here][3]. Get instant help desk ticket notifications to any Channel/DM of …
Subscribing to updates on a ticket
If you would like to keep an eye on the progress of an important ticket, even though it is assigned to another agent, you can subscribe to it. Once you subscribe to it, you will get notifications of all upcoming updates on that ticket. **Watch a Feature Walkthrough 📽:** **Adding yourself as a Subscriber on a ticket:…
Creating and Using Ticket Templates
Ticket Templates in HappyFox can greatly ease the process of creating tickets for agents. This feature will be really useful for customer requests that are frequent and similar. Using templates created for specific kind of customer requests, agents can quickly create tickets, thereby saving considerable time. **Watch…
Access Support Center and Customer Portal
The HappyFox Support Center is where your end users or contacts can login and interact with your help desk system. The URL "[your domain name].happyfox.com" or the custom domain you have set up (without the **/staff**), takes you to the HappyFox Support Center which also hosts the login link for end users. ![][1] O…
Creating a private ticket - visible only to Agents
HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only. **Available plans**: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus With the option of Private ticket enabled during ticket creation, * The customer will NOT be able …
Account Lockout on multiple invalid login attempts
As part of our initiative to make HappyFox more secure, we have introduced new features that aim at preventing unauthorized access to the application. The following features are now available for all HappyFox users (contact & agent) 1. [Account lockout due to multiple invalid login attempts][1] 2. [Captcha veri…
Add a private note
Some of your customer requests would require internal discussions with your colleagues. The private note feature in HappyFox helps you collaborate with your team members. As the name indicates, the private notes are visible only to your support team and will remain hidden for your end user. Alert ⚠️ : This article p…
Using the HappyFox Support Center
The HappyFox Support Center comprises our **[Knowledge Base][1]** - where you may [search for answers to your queries][2], **[Forum section][3]** - where you may engage your fellow users on the available posts, and **[Customer Portal][4]** - where you can log in to create new support tickets with us or access all t…
Utilize The Rich Text Editor for Ticket Responses
HappyFox provides you with a rich text editor to format your [Ticket Responses][1]/[Canned Actions ][2]and present them in a better way. **Enabling HappyFox's Rich Text Editor Mode:** To enable the Rich Text Editor, * Login to your Agent account. * Go to Manage >> Account Settings. * Under Basic Settings, Che…
Release notes June '18
**Bug Fixes:** 1. Fixed: Piechart in report wasn't ordering data by highest count. 2. Fixed: UI issue on ticket details page 'Update Contact' link when contact did not have an email address. 3. Fixed: Bulk selection of Push notifications preferences under My settings was failing. 4. Other minor bug fixes and text …
