Creating a private ticket - visible only to Agents
HappyFox lets you create Private ticket where the ticket will not be visible to the contacts and can be accessed by the agents only. **Available plans**: ✔️Mighty ✔️Fantastic ✔️Enterprise ✔️Enterprise Plus With the option of Private ticket enabled during ticket creation, * The customer will NOT be able …
Account Lockout on multiple invalid login attempts
As part of our initiative to make HappyFox more secure, we have introduced new features that aim at preventing unauthorized access to the application. The following features are now available for all HappyFox users (contact & agent) 1. [Account lockout due to multiple invalid login attempts][1] 2. [Captcha veri…
Add a private note
Some of your customer requests would require internal discussions with your colleagues. The private note feature in HappyFox helps you collaborate with your team members. As the name indicates, the private notes are visible only to your support team and will remain hidden for your end user. Alert ⚠️ : This article p…
Using the HappyFox Support Center
The HappyFox Support Center comprises our **[Knowledge Base][1]** - where you may [search for answers to your queries][2], **[Forum section][3]** - where you may engage your fellow users on the available posts, and **[Customer Portal][4]** - where you can log in to create new support tickets with us or access all t…
Utilize The Rich Text Editor for Ticket Responses
HappyFox provides you with a rich text editor to format your [Ticket Responses][1]/[Canned Actions ][2]and present them in a better way. **Enabling HappyFox's Rich Text Editor Mode:** To enable the Rich Text Editor, * Login to your Agent account. * Go to Manage >> Account Settings. * Under Basic Settings, Che…
Release notes June '18
**Bug Fixes:** 1. Fixed: Piechart in report wasn't ordering data by highest count. 2. Fixed: UI issue on ticket details page 'Update Contact' link when contact did not have an email address. 3. Fixed: Bulk selection of Push notifications preferences under My settings was failing. 4. Other minor bug fixes and text …
Release notes March '18
**New Features:** 1. Auto BCC an email address to always receive a copy of notifications sent from HappyFox. [Read article][1] 2. Agents will be logged out if there's no activity recorded for 24 hours. [Read article][2] 3. Minimum password requirements have been introduced to set stronger passwords. [Read artic…
July 2017 - Release notes
Enhancement: 1. [New setting][1] introduced to optionally display Assignee, Due date and time spent in customer panel. Bug Fixes: 1. Fixed - Webhooks were sending outdated completed status in a specific scenario. 2. Fixed - "all_participant_clients" tag in smart rule send email did not include ticket client, there…
May 2017 - Release notes
Bug Fixes: 1. JWT/SAML logins from Multibrand URLs, will now log you into respective multi-brand support center as opposed to always taking you to the primary brand post login. 2. Handled encoding issues which were causing CSV exports to fail in some cases. 3. Fixed an error where KB notification emails were being …
May 2, 2014-Release Notes (Minor)
The following changes were rolled out to all HappyFox accounts on May 2, 2014. New feature: * Honour CC options when staff replies to tickets via staff notifications - New setting introduced in Category options * API bug fix - Fixed bug where "Unresponded:True" and "Breached: True" were not honoured via API
