How to disable the Submit Ticket link for Contacts in the Support center
If you want to prevent end-users from submitting new tickets, you can disable the "Submit Ticket" button in your Support Center settings. This guide explains how to do so. Steps to Disable the Submit Ticket Button * Navigate to the Support Center Settings: Go to Menu > Support Center > Login . In the ri…
Disable SSO Login Methods
If you have any SAML - based SSO configured in your HappyFox account, you can choose to enable/disable the SSO login methods for both contacts and agents. Available for all pricing plans Steps to Disable SSO Logins: * Log in to HappyFox as an agent. * Navigate to the desired SAML SSO page. (Apps >> Single Sign on …
Disable Traditional Login Methods
If you have any SAML - based SSO configured in your HappyFox account, you can choose to enable/disable the traditional login methods. Available for all pricing plans Steps to Disable Traditional Logins: * Log in to HappyFox as an agent. * Navigate to the desired SAML based SSO app page. (Apps >> Single Sign on >> …
Customizing your Support Center Login Page
HappyFox's support center builder lets you customize the visual appeal of your login page. You can change everything from your login page's banner, background, and colors to the login form, labels, and anchors – all from using a simple widget-based builder⚡️. Heads up ❇️: The latest edition of the HappyFox support c…
Accessing your HappyFox account when your SSO service is down
If your single sign-on (SSO) service goes down or you have configured the SSO incorrectly, you can still access your account. The method depends on whether or not you disabled standard login when setting up SSO in HappyFox. Applicable for all pricing plans This guide contains the following sections: * Accessing the…
