Configure Azure DevOps integration with HappyFox Service Desk
Get your support and development teams in sync with the powerful integration between HappyFox Service Desk and Azure DevOps! This article guides you through configuring this integration and provides details on how HappyFox Service Desk agents can create work items, link them to incidents and monitor work item activit…
Accessing your HappyFox account when your SSO service is down
If your single sign-on (SSO) service goes down or you have configured the SSO incorrectly, you can still access your account. The method depends on whether or not you disabled standard login when setting up SSO in HappyFox. Applicable for all pricing plans This guide contains the following sections: * Accessing the…
Configure Azure DevOps Integration with HappyFox
Azure DevOps Boards is a service for managing the work for your software projects. Teams need tools that flex and grow. Azure Boards does just that, bringing you a rich set of capabilities including native support for Scrum and Kanban, customizable dashboards, and integrated reporting. With the Azure DevOps inte…
Synchronize Contacts with Microsoft Entra ID
What is Entra ID Active Directory? Entra ID Active Directory is Microsoft's multi-tenant, cloud-based directory and identity management service. It is an enterprise identity service that provides single sign-on and multi-factor authentication to help protect users from cybersecurity attacks. Availability for pla…
Enable Azure Active Directory SSO for your HappyFox account
With Microsoft Azure AD Single Sign-on, you can allow your agents and customers to log in to the respective HappyFox panels (Agent Portal and Customer Portal) with their Azure credentials. Available for all pricing plans Note : * The Administrator in Azure needs to set up this integration (needs access to Active Di…
