How to disable the Submit Ticket link for Contacts in the Support center
If you want to prevent end-users from submitting new tickets, you can disable the "Submit Ticket" button in your Support Center settings. This guide explains how to do so. Steps to Disable the Submit Ticket Button * Navigate to the Support Center Settings: Go to Menu > Support Center > Login . In the ri…
Learn about the new HappyFox login page
New Agent Login Page Design Coming Online on July 9th, 2024! The agent login page for your HappyFox Account has a new look but functions just the same. What's the Same: * The steps to log in haven’t changed. You’ll still log in with the same method you’ve been using, whether it’s with your email address and p…
Disable SSO Login Methods
If you have any SAML - based SSO configured in your HappyFox account, you can choose to enable/disable the SSO login methods for both contacts and agents. Available for all pricing plans Steps to Disable SSO Logins: * Log in to HappyFox as an agent. * Navigate to the desired SAML SSO page. (Apps >> Single Sign on …
Disable Traditional Login Methods
If you have any SAML - based SSO configured in your HappyFox account, you can choose to enable/disable the traditional login methods. Available for all pricing plans Steps to Disable Traditional Logins: * Log in to HappyFox as an agent. * Navigate to the desired SAML based SSO app page. (Apps >> Single Sign on >> …
Enable Google Login SSO for your HappyFox account
With Google Login SSO integration, contacts can log in to HappyFox using their Google Login credentials. This SSO uses OAuth 2.0 for authentication. Available on all pricing plans. Enabling Google Login SSO Involves: * Getting Client ID and Client secret from Google Developers Console. * Enabling the Google Peop…
Setting up an app on Facebook - to enable Facebook option for Support Center Login
This article outlines the steps involved in setting up an application on Facebook, and providing the necessary information in HappyFox, to enable the Facebook integration. This is required for displaying the facebook login option on Support Center, to allow customers login via Facebook. Please note: * The administr…
How do I reset a password for an agent?
Agents can change their password for security reasons or reset it if they forget it. HappyFox also gives you the flexibility to change/re-set other agents' passwords, if required. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Change/Reset password for yourself: Agents can either reset o…
