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Disable SSO Login Methods

If you have any SAML - based SSO configured in your HappyFox account, you can choose to enable/disable the SSO login methods for both contacts and agents.

Steps to Disable SSO Logins:

  • Log in to HappyFox as an agent.
  • Navigate to the desired SAML SSO page. (Apps >> Single Sign on >> desired SAML SSO)
  • Under "SAML Configuration",
    • Authenticate helpdesk agent using SAML toggle:
      • Enable if you want SSO login methods enabled for Agents.
    • Authenticate helpdesk contact using SAML toggle:
      • Enable if you want SSO login methods enabled for contacts.
  • Click "Save" to confirm.

 

 

This way, you can selectively choose to disable/enable SSO logins for both contacts and agents.

 

 

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