Inbound Calls through RingCentral
**INTRODUCTION** HappyFox allows your staff to handle inbound calls through Ringcentral from within the HappyFox app. This article takes you through the entire lifecycle of an incoming call, starting from call arrival upto ticket creation. Call recordings from RingCentral can be added as a new ticket or appended to …
Email Signatures in HappyFox
HappyFox allows you to have Signatures specific to Categories and Agents. **Applicable Plans**: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus As an agent, you might want to personalize your email signature that goes out to customers while adding an update on a ticket. Besides, you can set up sig…
November 2017 - Release notes
**Issues:** 1. Fixed: On clicking reply button under an update card in ticket details, the page was scrolling up instead of scrolling down. 2. Fixed: Custom fields were not populated in move notification emails. 3. Fixed: Messages were not being received from FB into HappyFox. 4. Improved stability: - Fixed: Erro…
Sep '17 & Oct '17 - Release notes
New Features: 1. Enhancement to SLA: A new option introduced to start timer only when Objective + SLA conditions are met on the ticket, as opposed to starting the timer when just Objectives are met. Read [here][1] to know more. 2. A new auto assignment option introduced called the _Round robin assignment based on Ac…
March 2014 - release notes
**New features** 1. Remote Desktop Integration using LogMeIn Rescue 2. Facebook Integration 3. Invoices on HappyFox **Enhancements** 1. Applied canned action (in ticket update) can be retained in the drop down 2. Autocomplete email address 3. Font Name option in Forum's Rich Text Editor 4. Staff New Ticket For…
Enforcing stronger email sender requirements in HappyFox
**Important Announcement:** Gmail and Yahoo Mail have announced new, stricter requirements for bulk email senders. These new email requirements aim to improve email security and reduce spam. More details can be found here, * [Gmail][1] * [Yahoo Mail][2] # What this means to you? **Jan 30, 2024 **-** **HappyFox …
Tickets endpoint
All HappyFox help-desk instances are shipped with a RESTful web service API that enables various operations, including ticket creation, ticket update submission, ticket and user listing. This API supports payload formats such as JSON and multipart/form-data. _**Requirements:**_ * Making HTTP requests (using GET an…
Various actions within the Service Request Details Page
Below are the various actions that an agent can perform over a Service Request. ## [Reply][1] Once a Service Request is reported, agents can work on the Service Requests and reply to the requesters using the Reply modal. Agents can initiate conversations, communicate any updates or followup by replying to the reques…
Various actions within the Incidents Details Page
## Add Subscribers * When there are other agents and stakeholders who need to be notified of the updates related to the incident, they can be added as subscribers * Click on the **+ button** below the incident card and choose the agents who need to be subscribed to the incident. * These agents will receive no…
Quick actions in Assist AI
Assist AI is an intelligent AI-powered self-service solution that helps employees independently resolve their IT and HR queries. One of the key features of Assist AI is **Quick Actions**, which enables agents to perform commonly used Helpdesk tasks from within Slack or Teams. In this article, we will discuss how quick…