Release notes - 6th April, 2018
Issues: Fixed: Captcha in support widget was broken.Fixed: Round robin auto assignment was making incorrect assignments in certain scenarios.Fixed: UI Breakage in Contacts pages.Fixed: Password validation was being shown for any staff edits done in Manage >> Staff page.Updated few missing German strings in support ce…
Release notes March '18
New Features: * Auto BCC an email address to always receive a copy of notifications sent from HappyFox. Read article * Agents will be logged out if there's no activity recorded for 24 hours. Read article * Minimum password requirements have been introduced to set stronger passwords. Read article Bug Fixes: …
GDPR: Collect consent from your end users
Collect consent for processing your end users' data in Support center New ticket form, Contact registration form and Support widget. You can customise the message you would like to show and also add external link to your privacy policy if required - Read more .
November 2017 - Release notes
Issues: 1. Fixed: On clicking reply button under an update card in ticket details, the page was scrolling up instead of scrolling down.2. Fixed: Custom fields were not populated in move notification emails.3. Fixed: Messages were not being received from FB into HappyFox.4. Improved stability:- Fixed: Error while addi…
Release notes - Dec '17 & Jan '18
Bug Fixes: - Fixed: Category setting to create a new ticket when contact replies on a completed ticket, was not honoured.- Fixed: Contact was unable to add a response via customer panel, in a specific scenario.- Fixed: Contact count in contact groups was not honoring permissions.- Introduced a restriction to have at …
Release notes June '18
Bug Fixes: 1. Fixed: Piechart in report wasn't ordering data by highest count. 2. Fixed: UI issue on ticket details page 'Update Contact' link when contact did not have an email address. 3. Fixed: Bulk selection of Push notifications preferences under My settings was failing. 4. Other minor bug fixes and text cha…
June 2017 - Release notes
Enhancements: - Now Agents will login as customers via OKTA, if they initiated the login request from support center. - For Active staff based auto assignment users, all the existing and new tickets will now be assigned in FIFO basis as opposed to previous behavior of new tickets getting assigned immediately on arr…
July 2017 - Release notes
Enhancement: 1. New setting introduced to optionally display Assignee, Due date and time spent in customer panel. Bug Fixes: 1. Fixed - Webhooks were sending outdated completed status in a specific scenario. 2. Fixed - "all_participant_clients" tag in smart rule send email did not include ticket client, there…
March 2017 - Release notes
New Features: 1. Real-time proactive agent collision detection for Enterprise plan. 2. HappyFox integration with Stripe 3. Send staff email notifications when Knowledge base articles are created and updated . Enhancements: 1. Satisfaction survey will now trigger survey while moving the ticket to closed st…
May 2017 - Release notes
Bug Fixes: 1. JWT/SAML logins from Multibrand URLs, will now log you into respective multi-brand support center as opposed to always taking you to the primary brand post login. 2. Handled encoding issues which were causing CSV exports to fail in some cases. 3. Fixed an error where KB notification emails were being…
