Release notes June '18
**Bug Fixes:** 1. Fixed: Piechart in report wasn't ordering data by highest count. 2. Fixed: UI issue on ticket details page 'Update Contact' link when contact did not have an email address. 3. Fixed: Bulk selection of Push notifications preferences under My settings was failing. 4. Other minor bug fixes and text …
Release notes - 6th April, 2018
**Issues:** Fixed: Captcha in support widget was broken. Fixed: Round robin auto assignment was making incorrect assignments in certain scenarios. Fixed: UI Breakage in Contacts pages. Fixed: Password validation was being shown for any staff edits done in Manage >> Staff page. Updated few missing German strings i…
Release notes March '18
**New Features:** 1. Auto BCC an email address to always receive a copy of notifications sent from HappyFox. [Read article][1] 2. Agents will be logged out if there's no activity recorded for 24 hours. [Read article][2] 3. Minimum password requirements have been introduced to set stronger passwords. [Read artic…
Release notes - Dec '17 & Jan '18
**Bug Fixes:** - Fixed: Category setting to create a new ticket when contact replies on a completed ticket, was not honoured. - Fixed: Contact was unable to add a response via customer panel, in a specific scenario. - Fixed: Contact count in contact groups was not honoring permissions. - Introduced a restriction t…
GDPR: Collect consent from your end users
Collect consent for processing your end users' data in Support center New ticket form, Contact registration form and Support widget. You can customise the message you would like to show and also add external link to your privacy policy if required - [Read more][1]. [1]: /kb/article/729-collect-consent-from-your-en…
November 2017 - Release notes
**Issues:** 1. Fixed: On clicking reply button under an update card in ticket details, the page was scrolling up instead of scrolling down. 2. Fixed: Custom fields were not populated in move notification emails. 3. Fixed: Messages were not being received from FB into HappyFox. 4. Improved stability: - Fixed: Erro…
July 2017 - Release notes
Enhancement: 1. [New setting][1] introduced to optionally display Assignee, Due date and time spent in customer panel. Bug Fixes: 1. Fixed - Webhooks were sending outdated completed status in a specific scenario. 2. Fixed - "all_participant_clients" tag in smart rule send email did not include ticket client, there…
June 2017 - Release notes
Enhancements: - Now Agents will login as customers via OKTA, if they initiated the login request from support center. - For Active staff based auto assignment users, all the existing and new tickets will now be assigned in FIFO basis as opposed to previous behavior of new tickets getting assigned immediately on arri…
February 2017 - Release notes
**New features:** Integration with Microsoft Azure Active Directory to provide Single sign on for Staff and Contacts. [Read more][1] **Enhancements:** Automatically capturing contact custom field information from SAML providers when contact signs in. Works for Smart Sign In, Azure AD, One Login, Okta and Custom SAM…
December 2016 - Release notes
**Bug Fixes:** 1. Fixed an issue with reports, where timezone in date-picker was not honoring the timezone preference of logged in staff. 2. Handled corner case scenarios in mail parsing. 3. Fixed an issue with time filters and another issue in assignee section of scheduled reports. **Announcement:** We no l…
