May 2017 - Release notes
Bug Fixes: 1. JWT/SAML logins from Multibrand URLs, will now log you into respective multi-brand support center as opposed to always taking you to the primary brand post login. 2. Handled encoding issues which were causing CSV exports to fail in some cases. 3. Fixed an error where KB notification emails were being …
March 2017 - Release notes
New Features: 1. [Real-time proactive agent collision detection for Enterprise plan.][1] 2. [HappyFox integration with Stripe][2] 3. [Send staff email notifications when Knowledge base articles are created and updated][3]. Enhancements: 1. [Satisfaction survey][4] will now trigger survey while moving the ticket t…
January 2017 - Release notes
**Enhancement:** 1. New permission introduced 'Access all KB sections and articles' to control View, Add, Edit and Delete actions for KB sections and articles belonging to categories the agent doesn't have access to. [Read Knowledge Base permissions][1] 2. Billing page changed, in accordance with our recently update…
April 2017 - Release notes
**Bug Fixes:** 1. Fixed an error which was causing linking of new Facebook accounts to fail. 2. Fixed an issue in Support Widget, where same KB articles were getting listed multiple times in some cases. 3. Fixed a scrolling issue in Support center New ticket page, when clicking on Subject field.
August 2014 Release Notes
**New features** * OKTA integration * Insightly CRM integration * Contact group - Category association **Enhancements** * Support for inline images in Staff New Ticket Form * New Forum Post notification * Due Date template tag - now available for staff notifications (except move, merge notification) *…
January 2014 - Release notes
**New features** * Custom CSS for Support Center (available for plans which allow Rebranding) * Now possible to associate staff with individual work schedules * Auto assignment will now work as per staff work schedules if set up that way * New option to re-open closed tickets on new a customer reply * Now…
