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July 2017 - Release notes print icon


1. New setting introduced to optionally display Assignee, Due date and time spent in customer panel.


Bug Fixes:

1. Fixed - Webhooks were sending outdated completed status in a specific scenario.

2. Fixed - "all_participant_clients" tag in smart rule send email did not include ticket client, thereby not sending the email to the ticket client.

3. Fixed - Email reply from staff to a private (staff only) ticket was sending email notification to customers.

4. Fixed - "Has attachments" checkbox in advanced search was not fetching email channel tickets with attachments in original message.

5. Fixed - My widgets dashboard was not honouring widget order chosen by agent.

6. Other internal bug fixes and general enhancements to facilitate new version release.

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