January 2014 - Release notes
New features * Custom CSS for Support Center (available for plans which allow Rebranding) * Now possible to associate staff with individual work schedules * Auto assignment will now work as per staff work schedules if set up that way * New option to re-open closed tickets on new a customer reply * Now possible …
August 2014 Release Notes
New features * OKTA integration * Insightly CRM integration * Contact group - Category association Enhancements * Support for inline images in Staff New Ticket Form * New Forum Post notification * Due Date template tag - now available for staff notifications (except move, merge notification) * KB UI enhancem…
