New features
- OKTA integration
- Insightly CRM integration
- Contact group - Category association
Enhancements
- Support for inline images in Staff New Ticket Form
- New Forum Post notification
- Due Date template tag - now available for staff notifications (except move, merge notification)
- KB UI enhancements for mobile devices
- Landing page options for Support Center - Knowledge base, tickets and home
- Better handling of content encoding in the email
- Added {{client_ticket_url}} tag for Send email action (body) in Smart rules
- Increased the allowed characters length in support center announcement banner
- Google+ implementation changed to use OAuth 2.0 instead of Open ID, since open ID was deprecated by Google
- Now showing all articles in a section on the section page of the KB
- Now adding the title of the KB article in add update form, along with the KB article link
- We will monitor this for the coming weeks and then arrive at the agreeable list of headers to prevent looping issues for Out of office emails
- Enhancements in auto suggest behavior for KB articles
- Fixed display of links in the ticket detail page, when rich text editor is not used
Bug Fixes
- Fixed bug where if KB section was not associated with a category, the KB section and articles did not show up in the default brand Support center page
- Fixed bug where forum topics were listed multiple times
- Fixed bug where support center embed widget was not showing rich text editor in Firefox and Chrome
- Fixed bug in Staff view of Knowledge base, where preview link was showing an error
- Fixed bug where Facebook login was failing on support center for new facebook accounts
- Fixed bug in Reports line chart - where the month names were displayed in alphabetic order rather than chronology as the report demands