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March 2017 - Release notes print icon

New Features:

1. Real-time proactive agent collision detection for Enterprise plan.

2. HappyFox integration with Stripe

3. Send staff email notifications when Knowledge base articles are created and updated.



1. Satisfaction survey will now trigger survey while moving the ticket to closed status even without a staff message (From ticket box or add update area).

2. Added 4 new notification template tags, 'Subject', 'Status', 'Due Date' & 'Priority' to Move ticket notification.

3. Performance optimization done for reports sections, to improve response time.


Bug Fixes:

1. Fixed an issue with JIRA integration on syncing of ticket updates as issue comments.

2. Fixed an issue in reporting, where 'Number of tickets' graph sometimes displayed incorrect dates.

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