Archiving values in dropdown and multi-select ticket custom fields
Agents can now archive a specific value in a dropdown or multiselect ticket custom fields. This is particularly useful when they want to retain the value in existing tickets while restricting its use in the future. The archived value can be unarchived at a later time if needed, making it available. Available Plans…
How to archive emails in HappyFox?
HappyFox lets you archive emails by providing an option to the bcc email address(es) to the outgoing emails. To achieve this, * Go to Manage >> Channels >> Email Archival(tab) * You can add multiple email addresses to the Bcc list. Kindly note only the main Account Administrator can modify these settings…
Add Bcc Recipients to Contact notification emails
HappyFox allows contacts and Bcc to receive agent responses without having to log into the HappyFox portal. Available on all pricing plans. To enable this feature, visit the Manage > Notifications and select the Ticket Reply template in the Contacts Notifications section. Edit an existing template or creat…
