Managing Published Articles with the 'Save as Draft' Feature
The Save as Draft feature enables users to save edited versions of published Knowledge Base articles as drafts without immediately publishing them. This feature is useful for: * Preparing updates for future changes without making them public immediately. * Creating seasonal content updates in advance. * Holding a…
Preview Tickets
The HappyFox V2 has incorporated a new Quick Preview feature. It allows users to preview the content of a ticket without actually opening it up along. You can also perform ticket level operations like adding a reply/private note, hence including the functionality that the ticket reply box offers. Watch a Feature …
