New Forum Post Notification for Agents
HappyFox allows agents to decide if they need to be notified of a New Forum Post. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus To toggle New Forum Post Notification ON/OFF: * Log in to your HappyFox account as an agent. * Navigate to My Settings >> Email Notifications and scroll …
Why am I seeing duplicate tickets on my "My Queue" page?
The My Queue page is a personalized list of tickets that are displayed according to the way you've set it up on your My Settings page. The reason you're seeing the same ticket appear more than once in your My Queue, is because you may have set more than one condition, and there're tickets that match both thes…
Increasing the Pagination Count in ticket list page
HappyFox allows you to set the number of tickets you want to view in a page. The default number of tickets displayed in a ticket list is 10, and can be increased up to 50 tickets per page. To modify the number of tickets you wish to have on your ticket list, log in to your agent account and click on My Settings (…
Set the landing page for agents
Landing page is the desired page that you are automatically taken to every time you log in. * To set the landing page, log in to your agent account and click on My Settings link at the top right corner. * Under Ticket Preference , choose the page from the Landing Page drop-down box. * You can choose from pred…
How to add image in agent signature?
HappyFox allows you to add images in signature for better illustration. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus The My Settings page on your HappyFox account allows you to customize information related to your HappyFox agent account. If you haven't set up a signature to append …
How to change my agent email address
Agents can change their email ID by following below steps. * Click on the “My Settings” from the profile drop down. * From the “Basic Info” tab, click on “ Change email” to initiate the email change process. * Provide the new email ID and password and click on save. * A verification email will be sent to …
Email Signatures in HappyFox
HappyFox allows you to have Signatures specific to Categories and Agents. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus As an agent, you might want to personalize your email signature that goes out to customers while adding an update on a ticket. Besides, you can set up signatures excl…
My Settings
HappyFox helpdesk agents can manage and configure their basic account settings via 'My Settings' section inside their account. Access "My Settings" from the profile dropdown on the topmost right: The following are the various pieces of agent-specific information that can be modified inside "My Settings": 1…
