Delete/Edit Queue
Staffs will be able to edit or delete the queues they create. If you are trying to set up Queues, please refer our article here . Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below Click on the Particular queue fr…
View all Unassigned Tickets
HappyFox agents can quickly list unassigned tickets in their support pipeline through: * Filters. * Queues. Listing unassigned tickets through Filters: * Go to Ticket List Page. * Click "Apply Filter". * Click " Create a New Filter". * In either one of "Match All" or "Match Any", Click "+". * Enter Filter Ty…
Set the landing page for agents
Landing page is the desired page that you are automatically taken to every time you log in. * To set the landing page, log in to your agent account and click on My Settings link at the top right corner. * Under Ticket Preference , choose the page from the Landing Page drop-down box. * You can choose from pred…
Set Up Queues
A queue is a list of tickets that are categorized and displayed based on a set of conditions. Applicable plans: Applicable Plans: ✖️ Basic ✔️ Team ✔️ Pro ✔️ Enterprise PRO ✔️ Growth ✔️ Scale ✔️ Scale Plus ✔️ Ultimate Watch a Feature Walkthrough 📽: HappyFox provides 4 pre-configured queues - Pending Tickets, A…
