How to move, clone and delete visualizations?
**To move a visualization:** **Visualizations can be moved within and across reports, pages in HappyFox BI.** * **Click on the icon on the top right of the visualization** ![][1] * **Choose ‘Move’ from the list** ![][2] * **Select the page you want to move the visualization to (the page can be from any rep…
How to delete a report or a page?
**A report or a page can be deleted altogether by following these steps,** **To delete a report:** 1. **Click on the edit icon next to the report name in the menu bar** ** **![][1] 1. **In the ‘Edit reports’ window, click the ‘Delete’ button to delete the report** ** **![][2] **To delete a page:** 1. **Cl…
More Actions
The “More Actions” feature on the ticket details page allows you to perform additional ticket actions such as: * [Clone][1] * [Create new related ticket][2] * [Merge Ticket][3] * Forward Ticket * [Change Contact][4] * [Relate Tickets][2] * Trigger Suryvey * [Delete Ticket][5] Note: The list of option…
Delete/Edit Queue
Staffs will be able to edit or delete the queues they create. If you are trying to set up Queues, please refer our article [here][1]. Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below Click on the Particular queue from y…
Delete Attachments in a Ticket
HappyFox allows Agents to delete attachments linked to a ticket update. To delete an attachment, hover over it and click the "Trash Bin" Icon. The deletion process is non-reversible and hence must be exercised with caution. ![][1] Deleting ticket attachments is governed by a ticket-level permission "Delete Att…
