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Showing articles from queue tag

Why am I seeing duplicate tickets on my "My Queue" page?

The [**My Queue**][1]** **page is a personalized list of tickets that are displayed according to the way you've set it up on your [My Settings][2] page. The reason you're seeing the same ticket appear more than once in your My Queue, is because you may have set more than one condition, and there're tickets that match…

Delete/Edit Queue

Staffs will be able to edit or delete the queues they create. If you are trying to set up Queues, please refer our article [here][1]. Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below Click on the Particular queue from y…

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