Restoring a Collapsed Queue Sidebar
You were working on your tickets when you suddenly noticed that the left pane displaying Queues, Statuses, and Categories is no longer visible. One common reason for this issue is that the pane may have collapsed accidentally. Fortunately, restoring it is quick and easy. Why Does This Happen? The queue pane may c…
Why am I seeing duplicate tickets on my "My Queue" page?
The My Queue page is a personalized list of tickets that are displayed according to the way you've set it up on your My Settings page. The reason you're seeing the same ticket appear more than once in your My Queue, is because you may have set more than one condition, and there're tickets that match both thes…
Delete/Edit Queue
Staffs will be able to edit or delete the queues they create. If you are trying to set up Queues, please refer our article here . Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below Click on the Particular queue fr…
