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Showing articles from side bar tag

Restoring a Collapsed Queue Pane

You were working on your tickets when you suddenly noticed that the left pane displaying Queues, Statuses, and Categories is no longer visible. One common reason for this issue is that the pane may have collapsed accidentally. Fortunately, restoring it is quick and easy. Why Does This Happen? The queue pane may c…

Ticket Sidebar in HappyFox Helpdesk

On a ticket detail page, data specific to the ticket is displayed on Ticket Sidebar. They include: * Contact Information * Ticket Information * Tags * Time Spent * Integration Data Contact Information All the default and custom contact fields are displayed in this box as shown below. Ticket Informati…

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