Why am I seeing duplicate tickets on my "My Queue" page?
The My Queue page is a personalized list of tickets that are displayed according to the way you've set it up on your My Settings page. The reason you're seeing the same ticket appear more than once in your My Queue, is because you may have set more than one condition, and there're tickets that match both thes…
Advanced Incoming email settings - Avoid losing/missing Mails
Problem Statement❗️ Let's assume you have set up a new category email id, set up email forwarding to HappyFox forwarding id so that your customers can send an email to this and convert into tickets. This will work only when the category email id is added as an email forwarded category under Manage > Categories page.…
