Category advanced settings explained.
In this article we will explain the Advanced settings Feature available for Categories. You can access this from Main Menu >> Manage >> Categories and edit the individual categories. Category signature If you wish to add a standard company signature across all the replies sent out apart from the agent signature…
Email Signatures in HappyFox
HappyFox allows you to have Signatures specific to Categories and Agents. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus As an agent, you might want to personalize your email signature that goes out to customers while adding an update on a ticket. Besides, you can set up signatures excl…
Change the Time and Language Settings
HappyFox allows you to set the "Timezone" and "Language" settings, which will be set to every new agent added to your support system. 🔐 These settings are available only for Account Administrator . Change Time and Language settings: * Login to your Agent interface and navigate to Manage >> Account Settings. * Un…
