HappyFox helpdesk agents can manage and configure their basic account settings via 'My Settings' section inside their account.
Access "My Settings" from the profile dropdown on the topmost right:
The following are the various pieces of agent-specific information that can be modified inside "My Settings":
1. Basic Agent information
2. Localization Settings
3. Ticket Preferences
5. Notification Settings (email)
Helpdesk agents are notified, via email, of actions such as the arrival of a new ticket or the assignment of a ticket to them. Agents can choose to opt in/out of these notifications by accordingly enabling/disabling them.
Agent members also can also choose to select to enable or disable email notifications for a particular category.
6. Push Notifications (Mobile app)
Push notifications are notifications that you will receive on the HappyFox mobile app. You can choose the type of "Push Notifications" that you would like to receive such as "New Ticket", "New Reply", "Ticket Assignment" etc.
Learn more about two-factor authentication here.