How to archive emails in HappyFox?
**HappyFox lets you archive emails by providing an option to the bcc email address(es) to the outgoing emails. ** **To achieve this, ** 1. **Go to Manage >> Channels >> Email Archival(tab) ** **![][1]** 1. **You can add multiple email addresses to the Bcc list. ** 2. **On save, these email IDs will receive …
Credentials of Account administrator
The account administrator is normally the one who signs up for the HappyFox instance. Apart from inviting other staff to the application you can find below more capabilities of the Admin within HappyFox application. 1. The first staff (admin) account is created with the details of the account administrator. 2. The a…
Adding CC & BCC to Tickets
Just like email clients, you can copy additional recipients using CC & BCC while replying to a ticket. You can manually add these recipients or configure HappyFox to automatically include existing recipients. **Watch a Feature Walkthrough 📽:** **Adding Cc and Bcc in New ticket Form:** * Login to your HappyFox acc…
Enable integration with Hively - Customer Satisfaction Survey App
**Who can enable this integration?** Admin can create a Hively account and add team members to Hively. Any support staff with access to HappyFox can set the survey enabled on their email replies. **Description:** Hively integration with HappyFox offers a way to gather real-time feedback from customers on staff repl…
Integrate HappyFox with 1000+ Apps using Webhooks & Zapier
By integrating HappyFox with Zapier using webhooks, you can integrate your help desk with thousands of [popular SaaS applications ][1]in a matter of minutes. You can leverage HappyFox's powerful automation suite - Smart Rules to automate workflows across your business. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ E…
Perform Bulk Actions on Tickets
Bulk Editing allows users to change the **ticket properties** of multiple tickets at once. It also includes **actions** such as mass delete, reply, and print. > Available on all pricing plans. **Bulk Editing Permissions:** There are two **ticket-level **[permissions][1] that restrict the agent's limit on the number…
Integrating HappyFox with Slack through Zapier
To integrate HappyFox and Slack through Zapier, you'll need an account with [Zapier][1]. Click [here to sign up][2] for one if you haven't yet. > Applicable on all pricing plans. **Heads up ❇️!** Check out HappyFox's native slack integration [here][3]. Get instant help desk ticket notifications to any Channel/DM of …
Subscribing to updates on a ticket
If you would like to keep an eye on the progress of an important ticket, even though it is assigned to another agent, you can subscribe to it. Once you subscribe to it, you will get notifications of all upcoming updates on that ticket. **Watch a Feature Walkthrough 📽:** **Adding yourself as a Subscriber on a ticket:…
Creating and Using Ticket Templates
Ticket Templates in HappyFox can greatly ease the process of creating tickets for agents. This feature will be really useful for customer requests that are frequent and similar. Using templates created for specific kind of customer requests, agents can quickly create tickets, thereby saving considerable time. **Watch…
Access Support Center and Customer Portal
The HappyFox Support Center is where your end users or contacts can login and interact with your help desk system. The URL "[your domain name].happyfox.com" or the custom domain you have set up (without the **/staff**), takes you to the HappyFox Support Center which also hosts the login link for end users. ![][1] O…
