🎉New Feature Released: Contact Group Custom Fields (CGCF). Click here to learn more.
🎉New Feature Released: Contact Group Custom Fields (CGCF). Click here to learn more.
HappyFox lets you create and manage Service Level Agreements (SLA) as part of your support services to help you reach your performance goals. HappyFox's robust SLA Management module enables you to define SLAs largely based on four key pieces of information: 1. An [Objective][1] - Choose the performance metric that…
Creating a support ticket via Support Center allows customers to keep track of the status of the ticket and also to manage the history of tickets raised by customers or their colleagues in one place. The customer can raise a ticket via support portal * without login * after login #### Create a ticket via Suppor…
**Issues:** 1. Fixed: On clicking reply button under an update card in ticket details, the page was scrolling up instead of scrolling down. 2. Fixed: Custom fields were not populated in move notification emails. 3. Fixed: Messages were not being received from FB into HappyFox. 4. Improved stability: - Fixed: Erro…
New Features: 1. Enhancement to SLA: A new option introduced to start timer only when Objective + SLA conditions are met on the ticket, as opposed to starting the timer when just Objectives are met. Read [here][1] to know more. 2. A new auto assignment option introduced called the _Round robin assignment based on Ac…
**New features** 1. Remote Desktop Integration using LogMeIn Rescue 2. Facebook Integration 3. Invoices on HappyFox **Enhancements** 1. Applied canned action (in ticket update) can be retained in the drop down 2. Autocomplete email address 3. Font Name option in Forum's Rich Text Editor 4. Staff New Ticket For…
The account administrator is normally the one who signs up for the HappyFox instance. Apart from inviting other staff to the application you can find below more capabilities of the Admin within HappyFox application. 1. The first staff (admin) account is created with the details of the account administrator. 2. The a…
Just like email clients, you can copy additional recipients using CC & BCC while replying to a ticket. You can manually add these recipients or configure HappyFox to automatically include existing recipients. **Watch a Feature Walkthrough 📽:** **Adding Cc and Bcc in New ticket Form:** * Login to your HappyFox acc…
**Who can enable this integration?** Admin can create a Hively account and add team members to Hively. Any support staff with access to HappyFox can set the survey enabled on their email replies. **Description:** Hively integration with HappyFox offers a way to gather real-time feedback from customers on staff repl…
By integrating HappyFox with Zapier using webhooks, you can integrate your help desk with thousands of [popular SaaS applications ][1]in a matter of minutes. You can leverage HappyFox's powerful automation suite - Smart Rules to automate workflows across your business. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ E…
Bulk Editing allows users to change the **ticket properties** of multiple tickets at once. It also includes **actions** such as mass delete, reply, and print. > Available on all pricing plans. **Bulk Editing Permissions:** There are two **ticket-level **[permissions][1] that restrict the agent's limit on the number…
