Setup and manage Community Forums
**Forums** are a collection of topics and posts that include news and announcements, Product feedback, community questions and comments, ideas and frequently asked questions (FAQs). > Available on all plans. **Permissions:** Forum set up and management privileges depend on how your administrator set your permissio…
Email Signatures in HappyFox
HappyFox allows you to have Signatures specific to Categories and Agents. **Applicable Plans**: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus As an agent, you might want to personalize your email signature that goes out to customers while adding an update on a ticket. Besides, you can set up sig…
Difference between General Outgoing Email and Category Outgoing Email Settings
If you've begun using HappyFox for a while now, you may have noticed settings for outgoing email in two different sections of your account. One can be found under Manage >> General, and the other appears in a category's configuration under Manage >> Categories. ### General Outgoing Email Settings: ![][1] The Outgo…
November 2017 - Release notes
**Issues:** 1. Fixed: On clicking reply button under an update card in ticket details, the page was scrolling up instead of scrolling down. 2. Fixed: Custom fields were not populated in move notification emails. 3. Fixed: Messages were not being received from FB into HappyFox. 4. Improved stability: - Fixed: Erro…
Sep '17 & Oct '17 - Release notes
New Features: 1. Enhancement to SLA: A new option introduced to start timer only when Objective + SLA conditions are met on the ticket, as opposed to starting the timer when just Objectives are met. Read [here][1] to know more. 2. A new auto assignment option introduced called the _Round robin assignment based on Ac…
March 2014 - release notes
**New features** 1. Remote Desktop Integration using LogMeIn Rescue 2. Facebook Integration 3. Invoices on HappyFox **Enhancements** 1. Applied canned action (in ticket update) can be retained in the drop down 2. Autocomplete email address 3. Font Name option in Forum's Rich Text Editor 4. Staff New Ticket For…
Create and Manage Smart Rules
Smart Rules help automate a major chunk of the administrative duties of a support team. From Automating complex category workflows to ticket closures, Smart Rules can help save agents' time and allows them to focus more on providing quality customer support. > Available on all Pricing Plans **Navigation:** Go to Au…
Edit Ticket Update
Using the edit option, the following ticket updates can be edited from within the ticket details page: * Contact message * Private note * Update sent to the contact. **Steps to edit a Ticket Update**: * Navigate to the desired ticket details page. * Click on **more** button and hit **Edit **to make the n…
Threading Without Ticket ID in the Subject Line
**Introduction:** This feature facilitates threading of tickets and its updates without the need of having ticket ID in the subject line. Current behaviour requires ticket ID to be present in the subject line. > **Note**: This is applicable in all the pricing plans.** ** The threading of the tickets can now be achi…
How to create a parent-child category?
** ****Though you have only one support email ID from which you receive all the support queries, you might want to dissect these support queries further according to the nature of the query or by the internal team hierarchy. Let's assume you have a category called Support to which all your queries come in, you might w…
