Configure GitHub Integration with HappyFox
GitHub brings together the world's largest community of developers to discover, share, and build better software. It provides access control and several collaboration features such as bug tracking, feature requests, task management, and wikis for every project. GitHub integration with HappyFox allows your agents to …
About agent panel
* The agent panel is where your agents can log in to your helpdesk using their agent account. [your domain name].happyfox.com/staff takes you to the staff login page. * Once an agent logs in to their HappyFox account, they will be taken to the dashboard, by default. * The agent can create a **new ticket** by cli…
Inbound Calls through RingCentral
**INTRODUCTION** HappyFox allows your staff to handle inbound calls through Ringcentral from within the HappyFox app. This article takes you through the entire lifecycle of an incoming call, starting from call arrival upto ticket creation. Call recordings from RingCentral can be added as a new ticket or appended to …
Email Signatures in HappyFox
HappyFox allows you to have Signatures specific to Categories and Agents. **Applicable Plans**: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus As an agent, you might want to personalize your email signature that goes out to customers while adding an update on a ticket. Besides, you can set up sig…
Difference between General Outgoing Email and Category Outgoing Email Settings
If you've begun using HappyFox for a while now, you may have noticed settings for outgoing email in two different sections of your account. One can be found under Manage >> General, and the other appears in a category's configuration under Manage >> Categories. ### General Outgoing Email Settings: ![][1] The Outgo…
November 2017 - Release notes
**Issues:** 1. Fixed: On clicking reply button under an update card in ticket details, the page was scrolling up instead of scrolling down. 2. Fixed: Custom fields were not populated in move notification emails. 3. Fixed: Messages were not being received from FB into HappyFox. 4. Improved stability: - Fixed: Erro…
Sep '17 & Oct '17 - Release notes
New Features: 1. Enhancement to SLA: A new option introduced to start timer only when Objective + SLA conditions are met on the ticket, as opposed to starting the timer when just Objectives are met. Read [here][1] to know more. 2. A new auto assignment option introduced called the _Round robin assignment based on Ac…
March 2014 - release notes
**New features** 1. Remote Desktop Integration using LogMeIn Rescue 2. Facebook Integration 3. Invoices on HappyFox **Enhancements** 1. Applied canned action (in ticket update) can be retained in the drop down 2. Autocomplete email address 3. Font Name option in Forum's Rich Text Editor 4. Staff New Ticket For…
HappyFox API documentation
The API provided by the Helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload. _**Requirements:**_ The API requires following skills in any …
Create and Manage Smart Rules
Smart Rules help automate a major chunk of the administrative duties of a support team. From Automating complex category workflows to ticket closures, Smart Rules can help save agents' time and allows them to focus more on providing quality customer support. > Available on all Pricing Plans **Navigation:** Go to Au…
