Enable integration with SurveyGizmo
SurveyGizmo and HappyFox integration allows you to collect the customer feedback once a support issue is resolved or at any different time during the ticket’s lifecycle within HappyFox. **To enable SurveyGizmo integration do the following:** **_SurveyGizmo Settings:_** Sign up for a SurveyGizmo account by choosing …
Configure Azure DevOps Integration with HappyFox
Azure DevOps Boards is a service for managing the work for your software projects. Teams need tools that flex and grow. [Azure Boards][1] does just that, bringing you a rich set of capabilities including native support for Scrum and Kanban, customizable dashboards, and integrated reporting. With the Azure DevOps inte…
Create, respond and modify tickets from Slack
HappyFox-Slack integration lets you to create, respond and modify HappyFox tickets from within your Slack application. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Wondering how to configure Slack Integration?[ Click here][1] to get started 🚀. **Creating a New Ticket from Slack:** …
Auto add BCC to outgoing emails
Have you ever wondered how to notify a non-HappyFox user automatically on your outgoing emails? Or do you wish to archive outgoing emails from HappyFox at your end? HappyFox has a way to auto BCC one or more email addresses for the following email notifications. 1. New Ticket Auto-responder notification 2. Ticke…
Handling Email Loops in HappyFox
**What is an email loop?** Automatic response to emails is common in modern software that handles emails. Out of office responders, Requester notified of the request are few common examples of automatic responses sent by mailboxes. If one such automatic response triggers another automatic response on the other side,…
Permalinks for Ticket Updates
Each update on a ticket has permalink associated with it. Clicking a permalink allows you to land directly on a [ticket update][1]. > Applicable to all pricing plans ### Copy Permalinks directly from a Ticket Update: You have a 'click to copy' option available in the top right of the update box, which will copy the…
June 2013 - Release notes
**Enhancements** * Improved ordering of values in Dropdown and Multi choice custom fields on display and while editing them * Improved ordering of items in the Knowledge base drop down in the add update area * Removed "Next ticket" link for performance reasons in instances * Updated Reply-To header in staff…
April 2013 - Release notes
**New features** * Major update to Reports - now possible to create reports in other time parameters like Ticket assignment, Ticket closure, Customer reply on ticket, staff reply on ticket. This is other than the existing parameter of Ticket created time * Reports are now saved with the same date range as last vi…
Configure Azure DevOps integration with HappyFox Service Desk
Get your support and development teams in sync with the powerful integration between HappyFox Service Desk and Azure DevOps! This article guides you through configuring this integration and provides details on how HappyFox Service Desk agents can create work items, link them to incidents and monitor work item activity…
API to add reply to an Incident
**API Endpoint** {account_url}/api/v2/public/incidents/{id}/reply/ **Method** PATCH **Response Data** Reply added to an Incident * This endpoint is used to add a reply to an incident. # Sample Request { "message": "sample message", } # Sample Response Success Response: Status code 200 { …