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List of Account Level Management Permissions in Service Desk
Account SettingsĀ Permissions 1. Manage Account Settings This permission will allow the user to make changes to the Account Settings like Company Name, Timezone, Language, Country code and other personalization settings of the service desk account. AgentsĀ Permissions 1. Manage Agents in the Account This pā¦
List of Managerial Permissions for Team Roles
AgentsĀ Permission(s) 1. Manage Agents in a Team This permission will allow the user to access the Agents within the Team(s) they are part of under Service Desk > Manage > Teams . They will be able to do the following actions, * Access Agents tab within the Team(s) they are part of. * Add existing agents to thā¦
