List of Managerial Permissions for Team Roles
## Agents Permission(s) **1. Manage Agents in a Team** This permission will allow the user to **access the Agents within the Team(s) they are part of under Service Desk > Manage > Teams**. They will be able to do the following actions, * **Access** Agents tab within the Team(s) they are part of. * **Add** exis…
List of Account Level Management Permissions in Service Desk
## Account Settings Permissions **1. Manage Account Settings** This permission will allow the user to **make** changes to the Account Settings like **Company Name, Timezone, Language, Country code** and other **personalization settings** of the service desk account. ## Agents Permissions **1. Manage Agents in the…
