Which agent gets the survey credits?
The customers reply sent to satisfaction survey are stored as survey credits tied to the respective agents. Survey credits determined are based on the[ sending rule][1] chosen while satisfaction survey was created. This article explains how the credits are assigned to agents. **Sending Rule**: Trigger for every agent…
Configure Delighted Integration With HappyFox
Delighted is a survey platform that helps you gather NPS/CSAT/CES/5-Star- Rating scores from your customers. Delighted allows you to monitor customer sentiments, survey trends and also correlate and compare information from various customer segments. Delighted integration allows your HappyFox agents to view survey sco…
More Actions
The “More Actions” feature on the ticket details page allows you to perform additional ticket actions such as: * [Clone][1] * [Create new related ticket][2] * [Merge Ticket][3] * Forward Ticket * [Change Contact][4] * [Relate Tickets][2] * Trigger Suryvey * [Delete Ticket][5] Note: The list of option…
Enable integration with SurveyMonkey
HappyFox and SurveyMonkey integration allows you to improve the quality of customer service through feedback collected from customers via satisfaction surveys. The integration allows you to gather detailed survey feedback with pre-designed questionnaire. **To enable SurveyMonkey integration do the following:** **_Su…
Manage Satisfaction Surveys
Satisfaction survey lets your customer rate the support experience they have received on a ticket. These surveys are sent to customers under the following scenarios: * On every reply * On closure * Manually * Via Smart Rules Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus …
