Which agent gets the survey credits?
The customers reply sent to satisfaction survey are stored as survey credits tied to the respective agents. Survey credits determined are based on the[ sending rule][1] chosen while satisfaction survey was created. This article explains how the credits are assigned to agents. **Sending Rule**: Trigger for every agent…
Manage Satisfaction Surveys
Satisfaction survey lets your customer rate the support experience they have received on a ticket. These surveys are sent to customers under the following scenarios: * On every reply * On closure * Manually * Via Smart Rules Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus …
