Reports: Satisfaction Survey
Satisfaction Survey report enables you to view all of the statistics related to Survey Feedbacks in your helpdesk. With a quick glance, you can identify how many Survey Reports you have received, who are the Users who gave the Feedback and the details of the agents who received the Feedback. Applicable Plans: ✖️ Mi…
Which agent gets the survey credits?
The customers reply sent to satisfaction survey are stored as survey credits tied to the respective agents. Survey credits determined are based on the sending rule chosen while satisfaction survey was created. This article explains how the credits are assigned to agents. Sending Rule : Trigger for every agent r…
Manage Satisfaction Surveys
Satisfaction survey lets your customer rate the support experience they have received on a ticket. These surveys are sent to customers under the following scenarios: * On every reply * On closure * Manually * Via Smart RulesApplicable Plans: ✖️ Basic ✔️ Team ✔️ Pro ✔️ Enterprise PRO ✔️ Growth ✔️ Scale ✔️ Scale…
