Enhancements
- Quick Private note message posted text corrected
- Better handling of URLs for selective managerial role permissions
- Removed reset and cancel buttons in update custom fields section
- More prominent "clear search" text on search action
- Search on My Queue now loads search results under All filter
- Due date display fix
- Fixed issue where when there is no name for a contact, it's not possible to go to the contact detail page
- Allow time spent to be editable by allowing negative value input
- Security enhancements
Bug Fixes
- IE fixes for embed code
- Fixed bug where export of reports was not showing the correct ticket assigned value
- Fixed bug where newly added staff was not being picked as a valid choice in the private note alert query set
- Fixed bug where import contacts link was available to non admins in an instance
New Features
- Forward ticket
- HTML notifications
- Rich text notification templates
- Ability to restore default notification templates
- Move ticket from ticket detail page
- Migration support for Helpdesk Pilot 4.4.5 customers to move to Helpdesk Pilot 5
- Related tickets now supports full ticket ID search with or without '#'
- Agent Collision