Enhancements

• Quick Private note message posted text corrected
• Better handling of URLs for selective managerial role permissions
• Removed reset and cancel buttons in update custom fields section
• More prominent "clear search" text on search action
• Search on My Queue now loads search results under All filter
• Due date display fix
• Fixed issue where when there is no name for a contact, it's not possible to go to the contact detail page
• Allow time spent to be editable by allowing negative value input
• Security enhancements

Bug Fixes

• IE fixes for embed code
• Fixed bug where export of reports was not showing the correct ticket assigned value
• Fixed bug where newly added staff was not being picked as a valid choice in the private note alert query set
• Fixed bug where import contacts link was available to non admins in an instance

New Features

• Forward ticket
• HTML notifications
• Rich text notification templates
• Ability to restore default notification templates
• Move ticket from ticket detail page
• Migration support for Helpdesk Pilot 4.4.5 customers to move to Helpdesk Pilot 5
• Related tickets now supports full ticket ID search with or without '#'
• Agent Collision