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Home > HappyFox Help Desk > Getting Started > Billing and Payments > How to purchase additional agent licenses for my HappyFox account?
How to purchase additional agent licenses for my HappyFox account? print icon

Help desk administrators can increase their usable agent seats through the in-app billing module in their agent portal.

 

Permission Alert 🔐: Only Account Administrators and agents with "Manage Billing" Permission can visit the billing page and add new agent seats to their HappyFox subscription.

Step-by-step instructions to add additional agent licenses your subscription:

  • Log in to the agent portal.
  • Click Billing from the Module Switcher menu options.

  • You should see your plan and card information screen similar to the one below:

  • Click "Customize" adjacent to "Current Plan".
  • In the subsequent slider, specify the new number of help desk agents you'd like to have in your help desk. Click "Proceed" to continue.

 

  • Under Plan Summary, you'll be provided with a short summary of the impeding changes to your subscription and a grand total.
  • Note: This will be your new subscription amount. For the current pending subscription duration, you’ll be charged prorated for the remaining days of the subscription.
  • Click "Update Subscription" to confirm your agent license upgrade.

 

 

Alert ⚠️: Users paying via invoice mode, please send in your agent seat increase request to billing@happyfox.com or contact your account representative.
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