Help desk administrators can increase their usable agent seats through the in-app billing module in their agent portal.
Step-by-step instructions to add additional agent licenses your subscription:
- Log in to the agent portal.
- Click Billing from the Module Switcher menu options.
- You should see your plan and card information screen similar to the one below:
- Click "Customize" adjacent to "Current Plan".
- In the subsequent slider, specify the new number of help desk agents you'd like to have in your help desk. Click "Proceed" to continue.
- Under Plan Summary, you'll be provided with a short summary of the impeding changes to your subscription and a grand total.
- Note: This will be your new subscription amount. For the current pending subscription duration, you’ll be charged prorated for the remaining days of the subscription.
- Click "Update Subscription" to confirm your agent license upgrade.