Agent Guide

12 Articles

• A refreshed look for the Call Widget
• Changing Your Call Availability Status
• Creating a Contact and Ticket for an Anonymous Caller
• Getting Your Browser Ready for Calls
• How to Perform a Warm Call Transfer
• Making an Outgoing Call
• Pause Call Recording
• Picking an Incoming Call
• Putting Calls on Mute or Hold
• Understanding Call Wrap-Up Time
• Understanding the Calls Tab
• Working with SMS Tickets