After every call, you’ll get a short breather before the next one. This period is called Call Wrap-Up Time, and it's designed to help you finish up any tasks related to the call you just handled.
What Is Call Wrap-Up Time?
If your business has enabled Call Wrap Time, you will automatically get a few seconds after each call to:
- Add internal notes to the ticket linked to the call.
- Finish any follow-up actions or updates.
- Get ready for your next call without rushing.
During this time, you will not receive new call notifications.
You’ll also see a wrap-up timer on your screen, so you know exactly how much time is left before you become available for the next call.
How You Can Use This Time
- Add important notes or context to the ticket.
- Update ticket status or tags, if needed.
- Log any follow-up tasks or actions.
- Take a quick moment to reset before the next call.
What Happens When Wrap-Up Time Ends
Once the wrap-up period ends:
- Your status will return to Available (if you were available before the call).
- You’ll start receiving new incoming call notifications again.
Pro Tip
If you need more time after wrap-up ends, you can manually set yourself to Unavailable to pause call notifications.