Making an Outgoing Call

To make an outbound call from HappyFox Contact Center, follow the steps and guidelines below:

Prerequisites

• Ensure your agent role has the Make Outgoing Calls permission enabled.

• You must be part of the number configuration you wish to use for making outgoing calls.

How to Make a Call

• Click the Outbound Call icon located at the top-right corner of the interface.

• Dial a number manually or paste a number into the dialer.

• You can also initiate a call using Click-to-Call from:

• Ticket list or ticket detail page

• Contact list or contact detail page

Call Behavior

• Every outgoing call will automatically create a ticket.

• If recording is enabled, the call recording will appear as an update on the ticket.

• You may also manually associate the call to an existing ticket when initiating the call from the contact or ticket pages.

Agent Status During Calls

• You will not receive incoming call notifications while on an outbound call.

• You can place outgoing calls even when marked Unavailable for incoming calls.

• Your status will change to Busy while on the call and revert to your previous state once the call ends.