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Showing articles from notifications tag

Channel Specific Email Notifications

In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **List of notifications that can be customized channel-wise:** * [New Ticket Auto-Responder.][1] * [Cont…

Automatically Post Condition-based Notifications to Slack

You can leverage HappyFox's powerful automation suite - [Smart Rules][1] to post **conditional notifications** to different channels in your slack workspace. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐: You would require "Manage Smart Rules" managerial permission …

How to send attachments to customers when creating a new ticket?

If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto- responder [email notification][1]. * Navigate to **Manage** >> **Notifications** >> **[Contact Notifications][2] >> New Ticket Auto-responder**. * Go to Templates…

Enable/Disable email notifications

Notifications are emails sent out to agents/contacts about different updates made within the ticketing system. Following notifications can be enabled/disabled. * [Contact notifications][1] * [Agent Notifications][2] * [Knowledge Base notifications][3] > Note: System and Forum notifications cannot be disabled. …

Customize Knowledge Base Email Notifications

Knowledge Base(KB) notifications are email alerts that your agents receive when certain KB related events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the diff…

How to send the new ticket auto responder to other CC recipients on the ticket?

When the contact submits a ticket via email or form and has added other people in the CC, by default the system only sends new ticket creation notification to the original creator of the ticket. HappyFox allows you to notify the other recipients of the ticket with the same notification too. **To enable cc/bcc option …

Customize System Email Notifications

System notifications are email alerts that your contacts/agents receive when certain system-related events happen on your help desk. These notifications are sent to the email address linked to your agent/contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the d…

Identify SLA Breaches

Service Level Agreements breaches in your help desk system must be identified and solved quickly to ensure consistent performance of your help desk team. Learn how to create and manage SLAs [here][1]. > Available in All Pricing Plans **SLA breach information in Ticket List Page:** Lookout for "Red Alert/Exclamation…

Customizing the ‘From’ name for outgoing email notifications 📧

The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. **🔐 Manage Notifications** permission govern the visibility of this feature. Learn more about permissions [here][1]. Agents have three options to choose from, na…

Customize Agent Email Notifications

Agent notifications are email alerts that your help desk agents receive when certain events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the different Agent No…

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