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Showing articles from notifications tag

Understanding Merge Fields in HappyFox 🔀

Merge Fields in HappyFox are used to provide dynamic content in the email responses sent to contacts. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus For example, you can configure your new ticket contact notification with merge fields (e.g {{subject}} is a merge field for the ticket's …

Customize Contact Email Notifications

Contact notifications are email alerts that your contacts receive when certain events happen on your help desk. These notifications are sent to the email address linked to your contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the different Contact Notificati…

Edit notification email templates

You can customize the email that is sent as a notification by modifying the email templates. > Plan: Available for all plans. To edit the template, 1. Navigate to **Manage >> Notifications >> respective notifications tab** > Note: Only agents with “**Manage Notifications**” permission can view this option. 1.…

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