Customize Agent Email Notifications
Agent notifications are email alerts that your help desk agents receive when certain events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Available on all subscription plans. What are the different Agent Notifications supported by HappyFox? * Agent new t…
Customize Contact Email Notifications
Contact notifications are email alerts that your contacts receive when certain events happen on your help desk. These notifications are sent to the email address linked to your contact's profile. Available on all subscription plans. What are the different Contact Notifications supported by HappyFox? * New Ticket Au…
Edit notification email templates
You can customize the email that is sent as a notification by modifying the email templates. Plan: Available for all plans. To edit the template, * Navigate to Manage >> Notifications >> respective notifications tab Note: Only agents with “ Manage Notifications ” permission can view this option. * Click on the…
