Utilize The Rich Text Editor for Ticket Responses

HappyFox provides you with a rich text editor to format your Ticket Responses/Canned Actions and present them in a better way.

Enabling HappyFox's Rich Text Editor Mode:

To enable the Rich Text Editor,


  • Login to your Agent account.
  • Go to Manage >> Account Settings.
  • Under Basic Settings, Check the "Rich Text Editor for Ticket Messages/Canned Actions" Checkbox.
  • Click “Save Settings” to confirm this change. 

The Rich Text Editor is now enabled when you add a ticket reply or a private note and for your notifications and canned actions:

  • 90
  • 03-Oct-2018
  • 3137 Views