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Home > Working with Tickets > Responding to Tickets > Utilize The Rich Text Editor for Ticket Responses
Utilize The Rich Text Editor for Ticket Responses

HappyFox provides you with a rich text editor to format your Ticket Responses/Canned Actions and present them in a better way.

 

Enabling HappyFox's Rich Text Editor Mode:

 

To enable the Rich Text Editor,


  • Login to your Agent account.
  • Go to Manage >> Account Settings.
  • Under Basic Settings, Check the "Rich Text Editor for Ticket Messages/Canned Actions" Checkbox.
  • Click “Save Settings” to confirm this change. 

The Rich Text Editor is now enabled when you add a ticket reply or a private note and for your notifications and canned actions:

 

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