Enabling HappyFox's Rich Text Editor Mode:
To enable the Rich Text Editor,
- Login to your Agent account.
- Go to Manage >> Account Settings.
- Under Basic Settings, Check the "Rich Text Editor for Ticket Messages/Canned Actions" Checkbox.
- Click “Save Settings” to confirm this change.
The Rich Text Editor is now enabled when you add a ticket reply or a private note and for your notifications and canned actions: