Set personal staff notifications at category level
Every staff receives email notifications for several activities on their help desk such as - the creation of a new ticket, the assignment of a ticket to them, the merging of two tickets etc.
Each staff can choose to opt in/out of these notifications, and enable or disable each particular notification for a specific category.
Here's how this can be done:
- Go to the My Settings page (button on top of the screen).
- Scroll down to Notification Preferences.
- To manage category specific notification preferences, hover over the respective notification and click edit.
This will provide the option to enable or disable email notifications of tickets from specific categories.
To enable/disable a notification altogether, just select/deselect the check box next to the respective notification option.