How to customize the Service Portal Home Page in Service Desk?
Customize the way your Service Portal home page content is organized using the simple layout builder in HappyFox Service Desk. You can add custom widgets, show/hide default widgets and customize their appearance to keep your customers engaged with rich, helpful content. Required Permission Customize look and feel o…
Overview of Problem Details Page
Required Permission(s) Depending on the action that There are multiple team level permission(s) related to problem ticket type which needs to be enabled inorder view and perform actions over a problem. Refer to this article on the list of permissions and its functional aspects. The information in the details pa…
What is Content Security Policy?
Content-Security-Policy (CSP) is the name of a HTTP response header that modern browsers use to enhance the security of the document (or web page). The Content-Security-Policy header allows you to restrict resources such as JavaScript, CSS, or pretty much anything that the browser loads”. Content Security Policies c…
How to setup SMTP for email channels in Service Desk?
What is SMTP? Simple Mail Transfer Protocol , is a protocol used for sending and receiving emails. It's a set of rules that govern how emails are transmitted and delivered over the internet. How to setup SMTP in Service Desk? Apart from using the HappyFox server email address to send out replies, you can configu…
Replying to Incidents
Replying to Incidents Once an incident is reported, agents can work on the incidents and reply to the requesters using the Reply modal. Agents can initiate conversations, communicate any updates or followup by replying to the requester. These replies can also be sent to the other stakeholders related to the incident…
API to fetch Requester Custom Fields and Meta Info
API Endpoint /api/v2/public/requester-custom-fields/ Method GET Request Data fetch requester custom fields meta info Get Requester Custom Fields * This endpoint is used to fetch requester custom fields meta info in Service Desk.[ { "id": 1, "name": "CCF 3", "help_text_for_ag…
How to create Knowledge Base Articles?
Knowledge Base in Service Desk is all about making sure that the information and knowledge (information, problems, solutions and guides) are well-categorised, easy to access, and useful for everyone within the organisation. Knowledge is one of the most valuable assets of an organisation. This article explains on how…
How to setup and verify SPF for an email channel?
What is SPF? SPF - Sender Policy Framework, is an email authentication method designed to prevent email spoofing and unauthorised use of a domain in email messages. SPF works by allowing domain owners to specify which mail servers are authorised to send emails on behalf of their domain. Here's how SPF works * DNS…
Incident Management - Setup & Configurations
Create Incident Form Customization How to configure and customize the create incident form? Incident Statuses How to configure and customize different statuses for the incidents, team wise Incident Priority Configuring priority for incidents Incident Custom Fields How to configure custom fields for incid…
API to create or update requester(s) in Service Desk
API Endpoint {account_url}/api/v2/public/requesters/ Method POST Request Data create or update requester(s) Create or Update Requester * This endpoint allows you to create or update single requester(s) in Service Desk. * If a requester already exists, it will be updated with the new details. * If a r…
