How to setup SMTP for email channels in Service Desk?
What is SMTP? Simple Mail Transfer Protocol , is a protocol used for sending and receiving emails. It's a set of rules that govern how emails are transmitted and delivered over the internet. How to setup SMTP in Service Desk? Apart from using the HappyFox server email address to send out replies, you can configu…
How to customize the Knowledge Base Article Details Page in Service Portal
Service Portal layout builder in Service Desk lets you customize the visual aspects of your knowledge base article details page. You can customize from feedback to related articles all by using a simple widget-based builder within Service Desk. Required Permission(s) 1. Customize look and feel of Service Portal …
Overview of Problem Details Page
Required Permission(s) Depending on the action that There are multiple team level permission(s) related to problem ticket type which needs to be enabled inorder view and perform actions over a problem. Refer to this article on the list of permissions and its functional aspects. The information in the details pa…
How to setup and verify SPF for an email channel?
What is SPF? SPF - Sender Policy Framework, is an email authentication method designed to prevent email spoofing and unauthorised use of a domain in email messages. SPF works by allowing domain owners to specify which mail servers are authorised to send emails on behalf of their domain. Here's how SPF works * DNS…
API to create or update requester(s) in Service Desk
API Endpoint {account_url}/api/v2/public/requesters/ Method POST Request Data create or update requester(s) Create or Update Requester * This endpoint allows you to create or update single requester(s) in Service Desk. * If a requester already exists, it will be updated with the new details. * If a r…
Overview of Asset Details Page
The Asset Details page is structured as follows * Asset Details Card * Tabs * Related Information Section * Actions Asset Details Card The card provides a simple as well as quick view on the various properties of an asset in a simple card format. Below are the details that will be displayed in the card, * Ass…
Configure Azure DevOps integration with HappyFox Service Desk
Get your support and development teams in sync with the powerful integration between HappyFox Service Desk and Azure DevOps! This article guides you through configuring this integration and provides details on how HappyFox Service Desk agents can create work items, link them to incidents and monitor work item activit…
How to create Knowledge Base Articles?
Knowledge Base in Service Desk is all about making sure that the information and knowledge (information, problems, solutions and guides) are well-categorised, easy to access, and useful for everyone within the organisation. Knowledge is one of the most valuable assets of an organisation. This article explains on how…
API to create an Incident in Service Desk
API Endpoint {account_url}/api/v2/public/incidents/ Method POST Response Data Incident Creation Create Incident * This endpoint is used to create incident(s) in Service desk. Parameters Parameter Required Description team Yes Team to which the incident should be assigned to status No Statu…
How to create and manage asset custom fields?
Asset custom fields are used to capture the properties or the characteristics of the assets within each Asset Type. These fields can be configured for each asset type. The asset custom fields will help to capture more detailed information about the assets enabling efficient asset management. Example: An Asset Type…
