How to customise the create problem form?
## Required Permission **Manage All Forms** * This is a team level role. * Navigate to **Roles and Permissions > Role type: Team > Managerial tab > Forms** section to enable this permission. ## How to customise the create problem form? Follow the steps below to customise the create problem form. 1. Navigat…
How to create a Problem?
## Required Permission Agents with the below Team level permissions will be able to create a problem **1. Create Problem tickets in Associated Teams** * Agents with this permission can create a problem in any of the Team(s) and Assignment Groups to which they are part of. * This is a **Team** level permission. …
Overview of Problem Details Page
## Required Permission(s) Depending on the action that There are multiple team level permission(s) related to problem ticket type which needs to be enabled inorder view and perform actions over a problem. [Refer to this article][1] on the list of permissions and its functional aspects. The information in the details…
