How to configure and customise Custom Fields in Service Desk?
Custom fields can be created for the following entities * Service Requests * Incidents * Problems * Changes * Releases Required Permission(s) Manage All Custom Fields * Agents and Admins with this permission can view, create, edit and delete custom fields for the various ticket types like Service Requests, …
Incidents - Related Information Section
The right section in the incident details page displays the following information in separate card(s). * Requester Information * Incident Information * Time Spent * Tags * App Integrations Requester Information The details of the requester who raised the incident will be displayed here. Following are the detai…
How to configure Custom fields for Requester and Requester Groups in Service Desk?
Custom fields can be created for the following entities in Service Desk. * Requesters * Requester Groups Required Permission(s) Manage Requester Custom fields Manage Requester Group Custom fields * Admins with this permission can view, create, edit and delete custom fields of Requester Groups. * Both of the…
Replying to Incidents
Replying to Incidents Once an incident is reported, agents can work on the incidents and reply to the requesters using the Reply modal. Agents can initiate conversations, communicate any updates or followup by replying to the requester. These replies can also be sent to the other stakeholders related to the incident…
What is Content Security Policy?
Content-Security-Policy (CSP) is the name of a HTTP response header that modern browsers use to enhance the security of the document (or web page). The Content-Security-Policy header allows you to restrict resources such as JavaScript, CSS, or pretty much anything that the browser loads”. Content Security Policies c…
Overview of Release Details Page
Required Permission(s) Depending on the action that needs to be performed there are multiple team level permission(s) related to release ticket type which needs to be enabled in order to view, create, modify and perform actions over a release. Refer to this article on the list of permissions and its functional asp…
Incident Management - Setup & Configurations
Create Incident Form Customization How to configure and customize the create incident form? Incident Statuses How to configure and customize different statuses for the incidents, team wise Incident Priority Configuring priority for incidents Incident Custom Fields How to configure custom fields for incid…
Overview of Change Details Page
Required Permission(s) Depending on the action that needs to be performed there are multiple team level permission(s) related to change ticket type which needs to be enabled in order to view, create, modify or perform actions over a change. Refer to this article on the list of permissions and its functional aspect…
API to fetch Requester Custom Fields and Meta Info
API Endpoint /api/v2/public/requester-custom-fields/ Method GET Request Data fetch requester custom fields meta info Get Requester Custom Fields * This endpoint is used to fetch requester custom fields meta info in Service Desk.[ { "id": 1, "name": "CCF 3", "help_text_for_ag…
How to customize the Service Portal Home Page in Service Desk?
Customize the way your Service Portal home page content is organized using the simple layout builder in HappyFox Service Desk. You can add custom widgets, show/hide default widgets and customize their appearance to keep your customers engaged with rich, helpful content. Required Permission Customize look and feel o…
