What is a Product Catalog in Service Desk?
Product catalog is a one of the key component of IT Asset management (ITAM) which is a centralised repository where organisations can maintain the list of products, asset models and services they offer to their end-users. The product catalog in HappyFox Service Desk can be configured to include essential details suc…
What are Asset Types in Service Desk?
Asset Type refers to a classification or category assigned to assets based on their characteristics or attributes. It helps in organising and grouping similar assets together for better management and tracking purposes. Defining multiple asset types based on the differentiating attributes of the products that will b…
Overview of Asset Details Page
The Asset Details page is structured as follows * Asset Details Card * Tabs * Related Information Section * Actions Asset Details Card The card provides a simple as well as quick view on the various properties of an asset in a simple card format. Below are the details that will be displayed in the card, * Ass…
How to create and manage asset custom fields?
Asset custom fields are used to capture the properties or the characteristics of the assets within each Asset Type. These fields can be configured for each asset type. The asset custom fields will help to capture more detailed information about the assets enabling efficient asset management. Example: An Asset Type…
What are Asset Models in Service Desk?
Asset Models refers to a collection of different products. Creating multiple asset models helps organising and differentiating various configurations of a product. Creating new asset models will help in identifying specific variants of a model and simplifies the asset tracking for IT teams. How to create a Asset M…
Search Assets
Search Assets: Currently, you can search for assets using either the Name or the Display ID. 1. To search for an asset, tap on the search bar available at the top of the Asset List page. 2. Now Type either the Asset name or the Display ID and you should be able to see the results populate below as you type. …
Add Assets - Manually (iOS)
Add Assets Manually You can also add an asset manually, by filling out all the asset details. To add an asset manually: 1. Navigate to the Home Screen of the App (Assets List Page) Now tap on the ‘+’ on the top right of the screen. 2. Fill out all the details of the app. 3. After filling in all the …
Managing Asset Types
HappyFox Asset Management makes it easy for admins to group or categorize assets into multiple asset types and customize each of them based on need. Asset Types Asset types give you the flexibility to categorize and customize the assets. For example, Hardware, Software, Peripherals, Accessories etc. can be created …
Linking Assets with Contacts
HappyFox allows you to link contacts with assets in your helpdesk. Applicable Plans: ✖️ Basic ✖️ Team ✔️ Pro ✔️ Enterprise PRO ✔️ Growth ✔️ Scale ✔️ Scale Plus ✔️ Ultimate Points to be noted 📝: * Asset↔️Contact Link is independent of Asset↔️Ticket Link. Learn more about Asset↔️Tickets Links here . * Asset…
