What is a Product Catalog in Service Desk?
Product catalog is a one of the key component of IT Asset management (ITAM) which is a centralised repository where organisations can maintain the list of products, asset models and services they offer to their end-users. The product catalog in HappyFox Service Desk can be configured to include essential details suc…
How to create a Asset in Service Desk?
Required Permission Manage Assets in a Team * You will need the above permission to view the Asset Management module and to create or manage the assets within this module. * This is a Team level - Managerial Permission * You can enable this permission by navigating to Manage > Roles and Permissions > Role Type…
How to link assets to an incident?
Assets can be linked to an incident in two ways as explained below. 1. Create incident form Assets can be linked to an incident even while creation. Asset lookup field will be available in the create incident form using which the agents can search and link the asset to the incident. 2. Assets tab in incident detai…
What are Asset Types in Service Desk?
Asset Type refers to a classification or category assigned to assets based on their characteristics or attributes. It helps in organising and grouping similar assets together for better management and tracking purposes. Defining multiple asset types based on the differentiating attributes of the products that will b…
Overview of Asset Details Page
The Asset Details page is structured as follows * Asset Details Card * Tabs * Related Information Section * Actions Asset Details Card The card provides a simple as well as quick view on the various properties of an asset in a simple card format. Below are the details that will be displayed in the card, * Ass…
How to create and manage asset custom fields?
Asset custom fields are used to capture the properties or the characteristics of the assets within each Asset Type. These fields can be configured for each asset type. The asset custom fields will help to capture more detailed information about the assets enabling efficient asset management. Example: An Asset Type…
What are Asset Models in Service Desk?
Asset Models refers to a collection of different products. Creating multiple asset models helps organising and differentiating various configurations of a product. Creating new asset models will help in identifying specific variants of a model and simplifies the asset tracking for IT teams. How to create a Asset M…
Migrating assets from one asset type to another
HappyFox Asset Management makes it easy for admins to group or categorize assets into multiple asset types and customize each of them based on need. Click here to know more on asset types . Asset management in HappyFox help desk provides you an automated process to migrate the assets from one asset type to another e…
API for Asset Management
API provided by the HappyFox helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload. Requirements: The API requires following skills in an…
Linking Assets with Contacts
HappyFox allows you to link contacts with assets in your helpdesk. Applicable Plans: ✖️ Basic ✖️ Team ✔️ Pro ✔️ Enterprise PRO ✔️ Growth ✔️ Scale ✔️ Scale Plus ✔️ Ultimate Points to be noted 📝: * Asset↔️Contact Link is independent of Asset↔️Ticket Link. Learn more about Asset↔️Tickets Links here . * Asset…
