API to fetch Requester Custom Fields and Meta Info
**API Endpoint** /api/v2/public/requester-custom-fields/ **Method** GET **Request Data** fetch requester custom fields meta info ** Get Requester Custom Fields** * This endpoint is used to fetch requester custom fields meta info in Service Desk. [ { "id": 1, "name": "CCF 3", …
API to fetch requester list and requester details
**API Endpoint** /api/v2/public/requesters/ **Method** GET **Request Data** Requester list and details **Get Requester List and Details** * This endpoint allows you to fetch requester(s) list and details in Service Desk. # Sample Response Success Response: Status code 200 [{ "id": 1, "name": "Li…
How a requester can raise or log incidents in Service Desk?
There are multiple ways by which requesters can raise incidents in Service Desk 1. **Email: **Users can send an email to a designated support email address explaining their issues or queries. An incident will be created automatically according to the inbound email channel configured in service desk. 2. **Service…
API to change requester email address
**API Endpoint** {account_url}/api/v2/public/requesters/actions/change-email/ **Method** POST **Request Data** Change requester email address # Parameters **Parameter** **Description** requester_id ID of the requester for whom email needs to be updated from_email Existing email address of the requester whic…
API to create or update requester(s) in Service Desk
**API Endpoint** {account_url}/api/v2/public/requesters/ **Method** POST **Request Data** create or update requester(s) **Create or Update Requester** * This endpoint allows you to create or update single requester(s) in Service Desk. * If a requester already exists, it will be updated with the new details. …
